FAQ
What manufacturing capabilities do we offer?
We provide stamping, die-casting, forging, extrusion, CNC turning, plastic injection, rubber moulding, etc., enabling full process from tooling to mass production.
Do we accept OEM orders?
Yes, we accept OEM orders, from customer drawings or concepts, we design moulds, verify samples and mass-produce, and affix your brand label.
What is the minimum order quantity (MOQ)?
MOQ depends on the complexity of the part. Please contact our sales team for specific figures.
How long does sample production take?
Sample production time depends on mould, typically 4~8 weeks.
What information do we need to provide the quote?
Please provide part drawings (2D/3D), material, quantity, surface treatment, etc., and we will evaluate the possibility of producing the item and organize the quote shortly.
How does branding/logo customisation work?
Provide your brand/logo files, we will confirm placement and effect during sample stage, then proceed to mass production.
Do we support global shipping?
Yes, we provide international logistics and support export to multiple countries.
Are samples charged?
Before a formal order is signed, sample fee may apply, which can be deducted when batch production commences.
How do we ensure quality?
We have rigorous quality control processes: incoming inspection, in-process inspection, final inspection, and we can provide 100% inspection or sampling reports per customer request.
Which types of doors does our SLIDEback suit?
Suitable for aluminium doors, timber doors, glass doors, barn doors, or frameless glass door...etc
What type of hardware is suitable for securing a patio door leading to a pool?
The DL-01-PA LATCHback secures sliding patio doors at a child safe height, automatically engaging when the door closes to prevent unsupervised access to the pool.
What are our standard shipping terms?
For orders over USD 5,000, the shipping term is FOB Taiwan. For orders under USD 5,000, the shipping term is Ex Works (EXW).
How can I place an order or request a quotation?
You can email our sales team at ddsales@dnd.com.tw with your product enquiries, specifications, quantities, and any required finishes.
What is our production lead time for orders?
Lead time varies depending on the complexity of customization and order volume. Once you provide your specifications, we will quote a reliable timeline.